This content is for educational purposes only and should not be considered financial advice or an inducement to buy, sell, or trade crypto assets.
Swap Order IDs are used by our team to identify your swap transaction. In this guide, we'll walk you through the simple steps to retrieve your Order ID from Magic Eden web swaps, ensuring efficient support for any swap-related issues.
Note: Order ID is sometimes referred to as Swap ID and is used interchangeably.
Accessing the swaps
Navigate to the swaps page.
Locating your swap history
To view your swap History, select the ‘History’ tab. This will display a view of all swaps performed on Magic Eden from your active account.
Viewing swap details
Click on a specific swap to access detailed information, including the amount of the chosen currency, the transaction date and time, and its current status. A swap will show as Pending, Complete, or Failed.
Retrieving your Order ID
Within the swap details, locate the Order ID line. Click the copy button to copy this information for your communication with our support team.
The Order ID will be made up of numbers and letters in a format similar to this example ID: 20b54ac6-b5a4-4076-9zab-d1fee4eb5823
Contacting support
If you encounter any swap issues do not hesitate to reach out to our dedicated support team for prompt assistance. Just click the pink chat widget in the bottom right hand corner. Provide the support team with your swap's Order ID.