Welcome to our help center! This article will guide you through troubleshooting steps to resolve wallet connection issues. If you're experiencing difficulties with your wallet not connecting, follow the steps below to ensure a quick and seamless solution.

If your wallet isn't connecting to your web browser, it's likely they need a quick reset. Follow these steps to resolve the issue:

Ensure that both your web browser and wallet are running on the latest version. Keeping them updated helps maintain compatibility and fixes potential bugs that could disrupt the connection.

Clearing your browser's cache can resolve temporary conflicts that may prevent proper communication between your wallet and browser.

Follow these steps:

Once the cache is cleared, close the browser completely and reopen it.

For optimal performance, use a desktop computer or laptop to connect your wallet. We recommend using browsers like Chrome or Brave, as they are known to have good compatibility with most wallets.

Sometimes, security software, adblockers, or other extensions can interfere with the connection between your wallet and browser. Try disabling or temporarily removing these programs/extensions and check if the connection issue is resolved.

If the above steps did not resolve your issue or if you have any further questions, please don't hesitate to contact our dedicated Customer Support Team. You can reach out to them through our chat widget below. They will be happy to assist you further.

For instructions on how to force Phantom to update, please refer to this article: How to Force Phantom to Update.

We hope this guide has helped you troubleshoot and resolve your wallet connection issue. If you have any additional concerns or require further assistance, please don't hesitate to reach out to our Customer Support Team. We are here to ensure your experience is seamless and hassle-free.