Navigating the complexities of cross-chain cryptocurrency swaps can be challenging, but with Magic Eden Wallet, troubleshooting becomes a breeze. In this guide, we'll walk you through the simple steps to retrieve your Order ID and Deposit ID, ensuring efficient support for any swap-related issues.
Locating your transaction history
To begin, access your transaction history through the profile tab located at the bottom right of the Magic Eden Wallet interface.
Accessing transaction details
Click on the History button within your profile tab to reveal a comprehensive list of all your transactions within Magic Eden Wallet.
Identifying pending swaps
If you're troubleshooting a swap that hasn't reflected in your wallet, look for it in the Pending state within your transaction history.
Investigating the pending swap
Click on the specific Pending swap to access detailed information, including the amount of the chosen currency, the transaction date and time, and its current status.
Retrieving Order ID and Deposit ID
Within the swap details, locate the Order ID and Deposit ID. Use the convenient copy button to save this crucial information for your communication with our customer service representative.
Contacting support
If you encounter any uncertainties or have concerns, do not hesitate to reach out to our dedicated support team for prompt assistance. Just click the pink chat widget in the bottom right hand corner.
This content is for educational purposes only and should not be considered financial advice or an inducement to buy, sell, or trade cryptoassets. UK users should be aware of their local regulations and ensure compliance with UK Financial Promotions regulations.