This content is for educational purposes only and should not be considered financial advice or an inducement to buy, sell, or trade cryptoassets.
In this guide, we'll walk you through the simple steps to retrieve your Order ID and Deposit ID, ensuring efficient support for any swap-related issues.
Locating your swap history
To begin, access your swap history through the activity tab located at the bottom of the Magic Eden Wallet interface.
Filter for swaps
From the history dropdown menu, select Swap.
Identifying pending swaps
If you're troubleshooting a swap that hasn't reflected in your wallet, look for it in the Pending state within your transaction history.
Investigating the pending swap
Click on the specific Pending swap to access detailed information, including the amount of the chosen currency, the transaction date and time, and its current status.
Retrieving Order ID and Deposit ID
Within the swap details, locate the Order ID and Deposit ID. Use the convenient copy button to save this crucial information for your communication with our customer service representative.
Contacting support
If you encounter any uncertainties or have concerns, do not hesitate to reach out to our dedicated support team for prompt assistance. Just click the pink chat widget in the bottom right hand corner.