While Magic Eden offers a cross-chain swap experience, it's important to note that Magic Eden itself does not directly execute any swaps. Instead, Magic Eden acts as a swap aggregator that connects you to third-party API swap providers to facilitate these transactions.
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Third-party API providers are external services and platforms that facilitate cryptocurrency swaps and provide real-time market data.

By using Magic Eden and engaging in swap transactions, you agree to abide by the terms and conditions set forth by Exodus, LiFi, Relay, and Jupiter. It's essential to review and understand these terms, as they govern your use of their services. You can access our third party API provider’s terms of service here:

In rare cases, certain swaps may trigger security protocols through these providers to safeguard both you and the ecosystem. These security protocols are designed to detect and mitigate potential risks such as fraudulent activity, unauthorized access, or suspicious transactions. When such protocols are triggered, additional measures may be necessary to ensure the swap is completed successfully.

These additional measures could include:
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In some cases, third-party API providers may require additional verification steps before completing a transaction. In these instances, you may be required to provide additional documentation or complete identity verification.
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Sometimes, your funds may be held by the third-party API (and possibly refunded) until the additional verification steps are completed. Magic Eden is not involved with the holding of funds or suspension of trading.
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If you believe your swap transaction requires additional attention, please connect with the Magic Eden support team by clicking the purple chat widget in the bottom right of your screen.